Podejście do służebnego przywództwa a efektywność pracy w związku zawodowym nauczycieli Tanzanii w Dar es Salaam
DOI:
https://doi.org/10.34767/SIIP.2025.02.09Słowa kluczowe:
przywództwo służebne, Tanzańska Unia Nauczycieli, wydajność pracownika, TanzaniaAbstrakt
W badaniu oceniono zastosowanie podejścia służebnego przywództwa (SLA) w odniesieniu do wyników pracowników w Tanzańskiej Unii Nauczycieli (TTU). W szczególności zbadano zrozumienie przez pracowników TTU zastosowania i związku SLA z poprawą wyników pracowników. W badaniu wykorzystano projekt opisowy do analizy cech liderów TTU, cech służebnego przywództwa oraz ich wpływu na wyniki pracowników. Do zebrania danych wykorzystano kwestionariusze strukturalne i nieustrukturyzowane, wywiady, obserwacje i przegląd dokumentacji. Pakiet statystyczny dla nauk społecznych (SPSS, wersja 21) umożliwił analizę opisową zebranych danych. Wyniki wskazały, że pracownicy TTU dobrze rozumieją SLA i związane z nim cechy. Podobnie liderzy TTU stosują kilka strategii przywództwa służebnego w zarządzaniu swoimi biurami. Liderzy wzmacniają pozycję podwładnych poprzez delegowanie zadań, szkolenia i programy rozwoju personelu oraz dzielenie się informacjami za pośrednictwem różnych platform cyfrowych, w tym grup WhatsApp. TTU promuje etyczne postępowanie i posiada kodeks etyczny, którego przestrzegają wszyscy pracownicy TTU. Rada TTU wzmacnia partycypacyjne podejmowanie decyzji na poziomie mikro i makro. Badanie to ujawniło ponadto bezpośredni związek między SLA a wydajnością pracowników poprzez zwiększenie morale w pracy, skrócenie czasu przestoju usług, poprawę jakości usług i wzmocnienie kultury usługowej. TTU może zwiększyć wydajność swoich pracowników poprzez SLA, zapewniając programy szkoleniowe dla liderów TTU dotyczące cech przywództwa służebnego. W tym kontekście zaleca się, aby TTU ogłosiło politykę przywództwa kładącą nacisk na wykorzystanie SLA do właściwej obsługi swoich członków.
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